Shipping policy
SHIPPING POLICY
Last updated: March 7, 2026
Thank you for shopping with Apex Media Ventures LLC dba The Fight Brand (“The Fight Brand,” “we,” “us,” or “our”).
This Shipping Policy explains how we process, ship, and support orders placed through our store.
ORDER PROCESSING
Many of our items are made-to-order, print-on-demand, or limited-release products. Because of this, orders may require production time before shipment.
Order processing and production times may vary depending on product type, order volume, supplier workflow, holidays, and other operational factors. Any stated processing or shipping timeframe is an estimate only and is not guaranteed.
Once your order has completed production and has been handed to the carrier, you will receive shipment confirmation if available through our platform or fulfillment process.
SHIPPING ESTIMATES
Shipping times shown at checkout or elsewhere on the site are estimates only and are not guaranteed.
Transit times may be affected by:
- carrier delays;
- weather events;
- holiday volume;
- customs processing;
- service interruptions;
- incorrect or incomplete address information;
- events beyond our reasonable control.
We are not liable for carrier-related delivery delays once an order has been transferred to the shipping carrier, to the extent permitted by law.
MADE-TO-ORDER / PRINT-ON-DEMAND NOTICE
Because some of our products are produced only after an order is placed:
- production may require additional processing time before shipment;
- split fulfillment may occur in some cases if items are produced or shipped separately;
- slight variations may occur in print placement, color tone, garment shade, sizing tolerance, and finished appearance;
- mockup images are illustrative only, and final products may vary slightly.
These production-related variations do not constitute defects.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, losses, delivery failures, or additional charges resulting from:
- incorrect address information;
- incomplete address information;
- failure to receive or retrieve a package;
- customer error at checkout.
If an order is returned due to address issues or failed delivery, any reshipment may require additional shipping charges.
RISK OF LOSS
Risk of loss and title for products pass to the customer upon our delivery of the order to the shipping carrier, to the extent permitted by law.
DAMAGED, DEFECTIVE, OR MATERIALLY INCORRECT ITEMS
If your order arrives damaged, defective, or materially incorrect, please contact us at support@thefightbrand.com and include:
- your order number;
- a description of the issue;
- clear photos of the item;
- clear photos of the packaging, if relevant.
Refunds, replacements, or other resolutions may be offered only if an item arrives damaged, defective, or materially incorrect, and only in accordance with our posted policies.
For purposes of this Policy, “materially incorrect” means the item received is meaningfully different from what was ordered, such as the wrong design, wrong garment, wrong size sent by us, or wrong product altogether.
ITEMS NOT ELIGIBLE UNDER SHIPPING CLAIMS
The following do not by themselves make an order damaged, defective, or materially incorrect:
- buyer’s remorse;
- ordering the wrong size;
- change of mind;
- minor production-related variations;
- carrier transit delays;
- expected tracking pauses or shipping scans updating slowly.
These issues are governed by our posted store policies and do not automatically qualify an order for refund or replacement.
LOST OR STOLEN PACKAGES
If tracking shows that a package was delivered, but you cannot locate it, you should:
- verify the shipping address used at checkout;
- check around the delivery location;
- check with household members, neighbors, building staff, or mailroom personnel;
- contact the carrier for additional delivery details.
We do not guarantee reimbursement for packages marked as delivered by the carrier, subject to applicable law and the facts of the specific case.
ORDER CHANGES AND CANCELLATIONS
Because some products may enter production shortly after purchase, orders cannot always be changed, modified, or canceled once submitted. If you contact us promptly after placing your order, we may attempt to assist, but we do not guarantee that changes or cancellations can be made.
CONTACT
Questions about this Shipping Policy should be sent to:
support@thefightbrand.com