Refund policy
RETURN & REFUND POLICY
Last updated: March 7, 2026
Thank you for shopping with Apex Media Ventures LLC dba The Fight Brand (“The Fight Brand,” “we,” “us,” or “our”).
Because many of our items are made-to-order, print-on-demand, or limited-release products, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, change of mind, or other non-defective reasons.
REFUNDS, REPLACEMENTS, AND ELIGIBLE ISSUES
Refunds, replacements, or other resolutions may be offered only if an item arrives damaged, defective, or materially incorrect, and only in accordance with this Policy.
For purposes of this Policy:
- “damaged” means the item arrived with physical damage affecting its condition or usability;
- “defective” means the item has a manufacturing or production flaw;
- “materially incorrect” means the item received is meaningfully different from what was ordered, such as the wrong design, wrong garment, wrong size sent by us, or wrong product altogether.
Items that are not considered damaged, defective, or materially incorrect include, without limitation:
- ordering the wrong size;
- change of mind after purchase;
- buyer’s remorse;
- preference-based concerns;
- minor variations in color, print placement, garment shade, or sizing tolerance;
- delivery delays caused by carriers or events outside our control.
MADE-TO-ORDER / PRINT-ON-DEMAND NOTICE
Some or all products sold by The Fight Brand are produced only after an order is placed. By ordering from our store, you acknowledge and agree that:
- production may require additional processing time before shipment;
- product mockups are for illustrative purposes only;
- slight variations may occur in print placement, color tone, garment shade, sizing tolerance, and finished appearance.
These production-related variations do not constitute defects.
HOW TO REQUEST REVIEW
To request review of an issue, you must contact us at support@thefightbrand.com within a reasonable time after delivery and include:
- your order number;
- a description of the issue;
- clear photos of the item;
- clear photos of the packaging, if relevant.
Failure to provide sufficient information or images may delay review or prevent us from approving a request.
OUR REVIEW PROCESS
Once we receive your request, we will review the information provided to determine whether the item qualifies as damaged, defective, or materially incorrect under this Policy.
If approved, we may offer one of the following remedies, at our discretion:
- a replacement item;
- a refund to the original payment method;
- another reasonable resolution consistent with the circumstances.
We reserve the right to deny any request that does not meet the standards of this Policy.
NO RETURNS WITHOUT AUTHORIZATION
Do not send items back without first contacting us and receiving instructions. Unauthorized returns may be refused and may not be eligible for refund or replacement.
ORDER CANCELLATIONS AND CHANGES
Because some products may enter production shortly after purchase, orders cannot always be changed, modified, or canceled once submitted. If you contact us promptly after placing your order, we may attempt to assist, but we do not guarantee that changes or cancellations can be made.
NON-DELIVERY, ADDRESS ERRORS, AND CARRIER DELAYS
Customers are responsible for entering an accurate shipping address at checkout. We are not responsible for orders delayed, misdelivered, or returned due to incorrect or incomplete address information provided by the customer.
Shipping timelines are estimates only and are not guaranteed. Carrier delays, weather events, customs processing, or other transit issues do not by themselves make an order damaged, defective, or materially incorrect.
CHARGEBACKS AND DISPUTES
If you experience an issue with your order, please contact us at support@thefightbrand.com and provide a reasonable opportunity to review and attempt to resolve the matter before initiating a chargeback or payment dispute, where permitted by law.
We reserve the right to present order records, tracking information, customer communications, policy acknowledgments, and other supporting evidence in response to any dispute.
LIMITATION
Nothing in this Policy limits any rights you may have under applicable law.
CONTACT
Questions about this Return & Refund Policy should be sent to:
support@thefightbrand.com